Privacy Policy

Novalio Privacy Policy

Last updated: April 8, 2025

Novalio is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, share, and protect your information when you visit our website novalio.ca or use our services.

1. Data controller

The Novalio store is located at:
1405 Henri-Bourassa Boulevard West, Suite Montreal, Quebec H3M 3B2, Canada.

For any questions regarding this policy, you can contact us:

By email: support@novalio.ca

2. Information we collect

We collect different types of personal data to ensure the proper functioning of our services:

Data collected automatically:

IP address
Browser type and operating system
Pages visited on our site and browsing time
Cookies and similar technologies

Data provided by the user:

First and last name
E-mail address
Shipping and billing address
Phone number
Payment information (encrypted and secure)

3. Use of data

Your personal data is used for:

Process your orders and ensure delivery of your products
Send you order confirmations and updates
Improve our services and personalize your user experience
To inform you about our promotions, new products or special offers (if you have agreed to receive these communications)
Ensure the security of our site and prevent fraud

4. Sharing of information

We do not sell or rent your personal information to third parties. However, your data may be shared with:

Third-party service providers : for payment processing, shipping, and site hosting.
Legal authorities : if we are legally required to do so.

5. Data security

We use advanced security protocols to protect your personal data against unauthorized access, loss or alteration:

Secure payments via PCI-DSS compliant gateways
Data storage on protected servers

6. Cookies and similar technologies

Our site uses cookies to:

Improve navigation and user experience
Analyze the performance of our site
Offer targeted advertising

You can disable cookies at any time in your browser settings, although this may affect some of the functionality of our site.

7. Your rights

In accordance with applicable laws, you have the following rights regarding your personal data:

Right of access : Obtain a copy of the information we hold about you
Right of rectification : Correct your data if it is inaccurate or incomplete
Right to erasure : Request the deletion of your data (under certain conditions)
Right to object : Refuse the use of your data for certain purposes
Right to portability : Receive your data in a structured and readable format

To exercise these rights, contact us at support@novalio.ca .

8. Data retention

We only keep your information for as long as necessary to fulfill the purposes described in this policy, unless the law requires a longer retention period.

9. Changes to the Policy

We may update this privacy policy at any time to reflect changes in our practices or the law. The updated version will be posted on this page with a new update date.

10. Applicable law

This policy is governed by the laws of the province of Quebec and Canada.

Thank you for trusting Novalio. Your privacy is important to us.